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Privacy Policy

This Privacy Policy explains how aud365, operated exclusively via the official website audbet-365.com, collects, uses, discloses, and protects your personal information when you interact with our services. It applies to all players and website visitors located in Australia. This policy is effective as of 01 January 2025 and reflects our ongoing commitment to privacy in accordance with Australian law and relevant industry standards.

Who We Are

OBSERVE: Key identification data is not fully specified; legal name and registration details are pending regulatory registration. EXPAND: We reference aud365's operation for Australian clients, and all privacy matters relate to audbet-365.com. REFLECT: In the absence of a dedicated Data Protection Officer, all privacy inquiries will be managed through official channels identified below.

  • Operator: aud365 (operating exclusively on audbet-365.com)
  • Legal Address & Registration: Not specified; relevant details will be updated and published upon regulatory confirmation as required by the Australian Privacy Act 1988 (Cth)
  • Responsible Contact: Please address all privacy-related queries and requests to our data protection representative via our official website: https://audbet-365.com
  • Authorised contact: Liam Campbell, regulatory point of contact (further contact points will be published as available)

For any privacy inquiries, please use the contact form located on our website or refer to the complaint procedures detailed below.

What Personal Data We Collect

OBSERVE: Data categories are aligned with AU regulatory standards. EXPAND: Both direct and inferred data are collected through platform interactions. REFLECT: Comprehensive disclosure is required for user transparency and legal compliance.

  • Personal Identification Data: Name, surname, date of birth, contact e-mail address, and mobile phone number (as provided during registration).
  • Technical Data: IP addresses, device identifiers, browser and device type, operating system data, access and activity logs, connection timestamps, and session information.
  • Payment & Financial Data: Details of payment methods, bank account numbers, credit/debit card details (where applicable), deposit and withdrawal history, transaction records, and verification documents (used exclusively for compliance purposes).
  • Behavioral & Usage Data: Betting history, account interactions (including clicks, page visits, preferences, and transaction patterns), responsible gaming logs, and self-exclusion records.
  • Cookies & Similar Technologies: Session cookies, persistent cookies, and relevant third-party cookies as used for authentication, analytics, and advertising purposes (see Cookies section below).

Legal Basis for Processing

OBSERVE: Under the Australian Privacy Act 1988 and relevant AU regulations, data processing requires clear lawful grounds. EXPAND: Gambling sector-specific obligations necessitate certain mandatory processing. REFLECT: All bases are identified for aud365 at audbet-365.com:

  1. User Consent: We process data where you have provided explicit consent, especially for marketing communications and non-essential cookies. Consent is requested at the appropriate time and can be withdrawn at any point.
  2. Contractual Necessity: Data processing is essential to establish, administer, and manage your aud365 account on audbet-365.com, including enabling gameplay, performing transactions, providing customer support, verifying your identity, and handling requests such as withdrawals or account changes.
  3. Legal Obligations: Processing is required to comply with relevant laws, including Know-Your-Customer (KYC), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF) regulations, recordkeeping, responsible gambling provisions, and mandated reporting to regulatory authorities.
  4. Legitimate Interests: We may process personal data to ensure the security and integrity of our systems, prevent fraud, conduct platform analytics, improve user experience, and ensure the proper operation of audbet-365.com. These interests are always balanced against your rights and freedoms under Australian law.

Protective Clause: Where the legal basis for processing changes, you will be notified and may exercise your applicable rights as detailed in this policy.

Purpose of Processing

OBSERVE: Each purpose must be specified for data minimisation and transparency standards. EXPAND: Purposes overlap with regulatory and business interests. REFLECT: aud365 at audbet-365.com uses personal information exclusively for the following:

  • Service Provision: To establish and maintain your player account, verify your identity, facilitate wagers, manage payments, and ensure responsible gambling options are available.
  • Platform Improvement: To monitor, analyse, and enhance website functionality, user interfaces, and customer support, using aggregated and anonymised data where possible.
  • Marketing Communications: To provide promotional offers, service updates, newsletters, and marketing messages where you have given explicit consent. You may opt out at any time.
  • Analytics & Research: To assess service usage trends, perform statistical research, and improve product offerings, while minimising identification wherever feasible.
  • Fraud Prevention & Security: To detect and prevent fraudulent activities, unauthorised access, security breaches, and violation of our terms or legal conditions.
  • Legal & Regulatory Compliance: To meet KYC, AML, CTF, tax, and responsible gambling requirements as governed by Australian law.

Disclosure & Sharing

OBSERVE: Disclosure must meet AU law and player expectations. EXPAND: Identify all classes of recipients, and clarify the triggering conditions. REFLECT: aud365 at audbet-365.com never sells your personal data, and only discloses data in line with the principles below:

  • Payment Partners & Financial Institutions: Data is shared with banks, payment processors, and similar entities exclusively for facilitating deposits, withdrawals, and payment verification.
  • Service Providers: Third-party IT, cloud hosting, verification, and analytics partners may process your data strictly on our behalf, under contractual obligations that ensure confidentiality and compliance with AU law.
  • Regulators & Authorities: Where mandated by law, data may be shared with regulatory bodies (e.g. AUSTRAC, Australian Communications and Media Authority), law enforcement, courts, tax authorities, or other government agencies for purposes of legal compliance, investigations, or dispute resolution.
  • Affiliates & Group Entities: In cases of business restructuring or legitimate business interests, your data may be disclosed to corporate affiliates subject to equivalent privacy safeguards.
  • Advertising Networks & Consent-Based Recipients: Non-essential data (e.g. for advertising or marketing) will only be shared with external networks or partners if you have provided clear, informed consent.

Disclosures are limited to circumstances where necessary, and all recipients are contractually obligated to apply adequate safeguards for your data.

International Transfers

OBSERVE: Australian data privacy law requires disclosure and mitigation for overseas transfers. EXPAND: Data may be processed or stored in international locations due to global service providers. REFLECT: aud365 at audbet-365.com applies robust transfer safeguards:

  • Destinations: Data may be transferred and processed in countries outside Australia - such as the European Union or United States - when leveraging global analytics, cloud, and payment services.
  • Safeguards: All third-party service providers are required by contract to implement reasonable data protection measures. Standard contractual clauses (SCCs) or equivalent protections approved under Australian Privacy Principles (APP 8) are always used for such transfers.
  • Transparency: You will be informed of the identity of any such non-Australian processors on written request, and aud365 ensures all cross-border transfers meet both Australian legal requirements and international best practices.

Your data will never be transferred internationally without proper contractual safeguards to maintain its security and confidentiality.

Data Retention

OBSERVE: Data retention must align with legal and operational obligations. EXPAND: Different data types require different retention terms. REFLECT: The following summarizes our retention approach for aud365, effective to 2025:

  • Account/Personal Data: Retained for up to five (5) years from account closure or last transaction, in line with regulatory retention obligations.
  • KYC & AML Documentation: Kept for a minimum of five (5) years following account closure to comply with legal reporting and verification requirements.
  • Payment Data: Maintained for up to five (5) years as required by financial recordkeeping laws, then securely deleted or anonymised.
  • Behavioral & Usage Data: Non-essential analytical or aggregated data may be retained for service improvement, but will be de-identified promptly where possible.
  • Cookies & Tracking Data: Retention depends on type; session cookies expire at logout, while persistent or analytics cookies remain up to 12 months unless manually cleared.

Data will be deleted upon user request (where permitted), expiration of required retention periods, or where processing is no longer necessary for original purposes, subject to statutory exceptions.

Your Rights

OBSERVE: The Australian Privacy Act 1988 grants extensive rights to individuals. EXPAND: All rights must be actionable with clear processes. REFLECT: aud365 at audbet-365.com provides direct access to your privacy rights:

  • Access: Request access to your personal data held by us at any time, subject to standard verification procedures and statutory exceptions.
  • Correction: Request correction or updating of inaccurate, incomplete, or outdated data.
  • Deletion ("Right to Erasure"): Subject to regulatory obligations, request deletion of your data when it is no longer required, or where consent is withdrawn (except where data retention is mandated by law).
  • Restriction of Processing: Request limited processing in cases of contested accuracy or legal objection.
  • Objection to Processing: Object to direct marketing or data processing based on legitimate interests. Aud365 will cease such processing unless legally justified reasons apply.
  • Data Portability: Request a copy of your data in a standard, machine-readable format for transfer to another service (where technically feasible and permitted by law).
  • Withdrawal of Consent: Withdraw marketing or non-essential data processing consents at any time via your account preferences or by contacting our data protection representative.

To exercise any of these rights, please submit a request through official channels as described below. Some requests may require additional information to verify your identity.

Cookies & Tracking Technologies

OBSERVE: Cookie use must be transparent and user-controllable. EXPAND: All cookie categories and control mechanisms must be described. REFLECT: aud365 at audbet-365.com employs cookies as follows:

  • Session Cookies: Essential for secure operation and temporary authentication, expiring upon browser closure or logout.
  • Persistent Cookies: Retain user preferences and login credentials (where permitted), stored for up to 12 months unless cleared by the user.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), marketing, fraud prevention, and traffic measurement. These operate under the privacy policies of respective providers.

Cookie Management: You can manage or disable cookies at any time through your browser settings or dedicated privacy tools available on audbet-365.com. Blocking cookies may impact availability of certain features or services.

Data Security

OBSERVE: Data security is a critical AU regulatory requirement. EXPAND: Both technical and organisational measures are required for gaming sector compliance. REFLECT: aud365 at audbet-365.com implements multilayered data protection:

  • SSL Encryption: All personal and transactional data is transmitted over 256-bit Secure Socket Layer (SSL) encryption to protect information during transfer.
  • Encryption & Access Controls: Sensitive data is encrypted at rest and access is strictly limited to authorised personnel based on job functions.
  • Organisational Safeguards: Regular security audits, third-party penetration testing, and continuous monitoring of systems are performed. Employees undergo routine privacy and data protection training.
  • Incident Response: Security incidents are subject to immediate investigation. Affected users will be notified in accordance with Australian Notifiable Data Breaches (NDB) scheme requirements.

Your data's confidentiality, integrity, and availability are our highest priorities, and all reasonable steps are taken to prevent unauthorised loss, disclosure, or misuse.

Complaints & Contacts

OBSERVE: A formal mechanism for privacy complaints and queries is expected under AU law. EXPAND: Multiple contact channels and procedural clarity are required. REFLECT: aud365 at audbet-365.com provides the following methods for privacy communication:

  • Contact Method: All privacy-related complaints and inquiries should be submitted via the feedback or contact form on audbet-365.com, for the attention of Liam Campbell, regulatory point of contact.
  • Complaint Procedure:
    1. Submit your complaint or inquiry in writing via the official website.
    2. All submissions will be acknowledged within 5 business days.
    3. We will investigate and endeavour to resolve all complaints within 30 days, or will advise if a longer period is required.
    4. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for external resolution.

We take all privacy concerns seriously and are committed to cooperating with regulatory authorities for the fair resolution of any disputes.

Updates

OBSERVE: All changes must be effectively communicated. EXPAND: Ongoing obligations require regular policy updates. REFLECT: aud365 at audbet-365.com reviews and may amend this Privacy Policy as needed:

  • Notification Procedure: All material changes will be notified via announcements on audbet-365.com or by direct email where appropriate.
  • Revision Date: This policy is current as of 01 January 2025. The latest version will always be available on the official website.
  • Continued Use: Continued use of our services after any policy change confirms your acceptance of the updated terms.

We recommend regularly reviewing this page for the most current version of our Privacy Policy.